You've got questions...we've got answers!

Refer & Earn 101™ FAQs

Yes! It costs nothing to enroll and start sharing. 

After your referral becomes a first-time paid member, there is a short holding period. This ensures the app provides a positive experience and real engagement so your reward is tied to a satisfied user.

Yes!

Nope! Keep sharing and your rewards keep stacking.

You’ll receive an email once your reward is unlocked, with a link to make your selection. Choose from Visa® Cash Cards or gift cards to 2,500+ stores. Track referrals and reward status in your referral dashboard. Go to My Dashboard Now.

Rewards are issued only after engagement milestones are met. If someone cancels too soon, rewards will not be distributed.

It’s all about first touch - and you’ve got a full 60 days to earn from it!

The moment someone clicks your unique link or scans your QR code, a tracking cookie is activated. If they become a first-time Class Keeper® member anytime within 60 days, you get the $10 reward.

[Pro Tip: Reach out fast. Share far. Be the first to introduce them, and you’ll lock in the credit - even if they come back weeks later to join.]

No. Rewards are for new memberships only.

If your earnings reach $600 in a calendar year, we will ask you to complete a W-9 (for U.S. citizens) to comply with IRS regulations.

Class Keeper   App FAQs

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What is the Class Keeper® App?

The Class Keeper® School Memory App allows you to upload unlimited images and stories to create a collection of memories for each child that you [and your kids] will cherish for a lifetime.

Is my device compatible?

The Class Keeper® App is available on the App Store and the Google Play Store.

How do I get started?

Download the app from the App Store or the Google Play Store. Enjoy all the features free for 30 days.

How do I reset my password?

Open the Class Keeper® App and tap Sign in at the bottom of any of the introductory screens. On the Sign in screen, tap Forgot Password. Enter your email address and tap Reset. You will receive an email with instructions on how to reset your password.

Please note: We will not send you a password reset link without your request. Should you receive a password reset email without requesting it, please do not tap on the link provided in the email and notify us right away.

How do I change my password?

From the home screen, tap the menu icon at top left, then tap My Profile. Scroll down to the Change Password section. Enter your current password followed by your new password. Tap Update to confirm the change.

Why does the app not recognize my email address?

If your email address is not recognized, it’s likely because you have not yet created an account. To set-up your account, open the Class Keeper® App and tap Next to scroll through the introductory screens or tap Skip to go directly to the Join screen. Enter your name, email address and create a password. Tap Join. Once you’ve created your account you can sign in and begin!

If you still experience issues with logging in, email support@denisealbright.com. We're standing by to help!

How do I sign out of the app?

From the home screen, tap the menu icon at top left, then tap Sign Out.

How do I add a profile photo?

From the home screen, tap the menu icon at top left, then tap the Add Profile Photo icon. You can choose from an existing photo in your gallery or use your camera to snap a new one. Once you’ve selected your photo, use the pinch and zoom features to edit your photo to fit in the display window. Once you have it just right, tap Save. You may change your profile photo as often as you wish.

How do I change my profile photo?

From the home screen, tap the menu icon at top left, then tap on your current profile photo. Tap Change Photo below your photo. Remember to tap Save! You may change your profile photo as often as you wish.

How do I add a Child Profile?

Adding a child profile is as easy as 1, 2, 3!

From the home screen, tap the Child Profiles icon (aka the “smile”) and select Add a Child.
1. Upload a profile photo.
2. Add your child's name & birthday.
3. Select a background theme and tap Save.

You can change the theme as often as you wish!  Follow this same process for each child.

FUN Tip: Create a profile for your pet!  After all, they do such cute, silly, crazy things…so why not create their very own profile. Just “hide” the preset grade albums.

How do I edit my Child’s Profile?

From the home screen, tap the Child Profiles icon (aka the “smile”) and select the child you’d like to update. On the child’s profile page, tap their photo. This will open their profile where you can update any of the profile fields, including name, birthday and background theme. You can also update their profile photo. Remember to tap Save! You may change the profile photo and details as often as you wish.

Class Keeper   FAQs

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What is the Class Keeper®?

The Class Keeper® is a creatively compact, easy-to-use scrapbook that will help you & your child capture the good stuff from their school journey. The Class Keeper® includes pages for preschool to college to showcase first/last day photos, placeholders for fun facts & favorites, plus darling questions to gather answers that will melt you. The pocket pages are for special keepsakes, photo pages of class photos and other snapshots.


What size is the Class Keeper®?


The Class Keeper® measures 13.25" x 9.25" x 2.5". With the keepsake box it measures 14" x 10" x 2.5".

What is the best pen to use in my Class Keeper®?




You are among the many who have asked about the ideal pen to use on our Class Keepers®, so we made a video to help! Check out our Class Keeper® pen test video to learn more.

What grades are included?



The Class Keeper® includes keepsake sections to commemorate your child's school journey from preschool to college.